Refund policy

Refund & Returns Policy

Thank you for shopping with Bella Sienna. We’re a small, family-run boutique and truly appreciate your support. We want you to love every order — but if something isn’t quite right, we’re here to help.

Returning or Exchanging an Item

Every parcel includes a Returns Form.
Please use this form to start your return or exchange — it’s the quickest and easiest way for you and helps us process everything smoothly.

Please ensure your return reaches us within 28 days of delivery.

If you no longer have your form, email info@bellasienna.co.uk with your order number and we’ll send the details again.

Please return items to:

Bella Sienna
33 Netherton Road
Worksop
Nottinghamshire
S80 2SA

We strongly recommend using a tracked and insured service and insuring your parcel for the full value of your order, as return postage is the customer’s responsibility and Bella Sienna cannot be held liable for parcels lost or damaged in transit.

Return Conditions

To qualify for a refund or exchange, items must be:

  • Unworn and unused, with all original tags still attached

  • Free from hair, marks, stains, or odours

  • Returned in the original packaging or box

All items are inspected upon arrival. If an item is returned in a non-resalable condition, we reserve the right to refuse a refund.

Refunds

Once your return is received and approved, refunds are issued to your original payment method.

Please allow up to 10 business days for processing.

  • Original delivery charges are non-refundable and will be deducted from the refund amount.

  • If your order qualified for free postage, a minimum deduction of £4.99 will be applied.

Non-Returnable Items

We cannot accept returns for:

  • Sale or discounted items

  • Gift cards

  • Personalised or custom-made products

Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of receiving your order at info@bellasienna.co.uk.
Including photos helps us resolve the issue as quickly as possible.

International Returns & Customs Fees

International orders (outside the UK) may be subject to import taxes, duties, and handling fees charged by local customs authorities. These fees must be paid before delivery and are the customer’s responsibility.

If customs fees are unpaid, parcels are returned to us by the carrier.

Refunds on Returned or Unpaid Parcels

Refunds will cover the item cost only, minus:

  • Original shipping charges

  • A 5% cancellation fee (to cover non-refundable payment processing costs)

Ireland & EU

VAT and processing fees are typically requested before delivery.

USA & Other Countries

As of 29 August 2025, all goods shipped to the USA may now incur duties and taxes regardless of value, which must be paid before delivery.

We cannot under-declare values or mark parcels as “gifts”.

Legal Cooling-Off Period (UK Customers)

Under the Consumer Contracts Regulations 2013, customers have the legal right to:

  • Cancel their order within 14 days of receiving it

  • Return it within a further 14 days

  • Receive a refund, provided the items are returned in their original condition